Legal Terms

In short: we keep things fair, transparent, and calm.

Every move runs on our structured process - SmartMove by House of Hilbre® - to keep buyers and sellers aligned from the start.

At House of Hilbre®, we believe in clear, fair terms from day one.

Here’s what you can expect when working with us - whether you’re selling your home, buying your next one, or both.

• Transparent fees - agreed upfront, no hidden charges.
• No sale, no fee - unless otherwise stated in writing.
• 14-day cooling-off period (with the option to start sooner).
• Sole-agency agreement.
• Early preparation of documents and solicitor alignment - keeping timelines clear and reducing delays.

We coordinate the SmartMove essentials from the outset, ensuring your sale is fully prepared and compliant. Any third-party costs are always explained clearly and agreed in advance, in line with our Terms of Business.

Where required, third-party services such as EPCs, searches, or surveys can be arranged on your behalf at transparent local rates. These costs are payable by the seller and are never incurred without your agreement.

Our approach already aligns with the UK’s new home-buying standards for upfront information, digital ID, and transparency - so your sale starts fully prepared.

We’ll explain everything clearly before you sign. Our formal agreement covers the full details.

• Honest, up-to-date listings.
• No pressure  just guidance.
• Offer handling with full transparency.
• Digital ID and proof-of-funds checks (as required by law).
• Upfront documents and clear timelines - fewer surprises, smoother progress.
• Support through to completion.

We’re here to help you move forward with confidence and clarity.

Our SmartMove process ensures your details are handled securely and in line with national standards for digital verification and property data sharing.

✅ Prepare documents early
✅ Clarify expectations and timelines
✅ Support Heads of Terms where appropriate
✅ Reduce the risk of delays, gazumping, or fall-through
✅ Keep buyers, sellers, and solicitors aligned from the start

📌 For full details, see our SmartMove page.

We’re a proud member of The Property Ombudsman (TPO) and follow their Code of Practice.

We comply with all relevant legislation including:

• Consumer protection and fair trading
• Anti-Money Laundering (AML) regulations
• Data protection (UK GDPR)
• The new home-buying standards for upfront information and digital verification

We also use DocuSign® for secure signatures and document sharing, ensuring your information remains encrypted and fully compliant.

Our aim is simple: to keep terms fair, transparent, and easy to understand for everyone involved.

We’re real people - and we’re here to help.

If something doesn’t feel right, just get in touch.

✅ Detailed terms are provided when you engage our services.

This page provides a summary only. Full details on fees, costs, and responsibilities are set out in our formal Terms of Business.

© House of Hilbre Ltd. All rights reserved.