Legal Terms

How we work - Terms at a Glance

In short: we keep things fair, transparent, and calm.

Every move runs on our structured process - SmartMove by House of Hilbre® - to keep buyers and sellers aligned from the start.

At House of Hilbre®, we believe in clear, fair terms from day one.

Here’s what you can expect when working with us - whether you’re selling your home, buying your next one, or both.

For Sellers

Transparent fees - agreed upfront, no hidden charges.
No sale, no fee - unless otherwise stated in writing.
14-day cooling-off period (with the option to start sooner).
Sole-agency agreement.
Early preparation of documents and solicitor alignment - keeping timelines clear and reducing delays.

We coordinate the SmartMove essentials from the outset, helping ensure your sale is properly prepared and compliant. Any third-party costs are always explained clearly and agreed in advance, in line with our Terms of Business.

Where required, third-party services such as EPCs, searches, or surveys can be arranged on your behalf at transparent local rates. These costs are payable by the seller and are never incurred without your agreement.

Our approach reflects the UK’s evolving home-buying standards for upfront information, digital ID, and transparency - so your sale starts properly prepared.

We’ll explain everything clearly before you sign. Our formal agreement covers the full details.

For Buyers

Honest, up-to-date listings.
No pressure just guidance.
Offer handling with full transparency.
Digital ID and proof-of-funds checks (as required by law).
Upfront documents and clear timelines - fewer surprises, smoother progress.
Support through to completion.

We’re here to help you move forward with confidence and clarity.

Our SmartMove process is designed to handle your details securely and in line with relevant legal and regulatory requirements for digital verification and property data sharing.

Our Structured Process Is Designed To:

Prepare documents early
Clarify expectations and timelines
Support Heads of Terms where appropriate
Reduce the risk of delays, gazumping, or fall-through
Keep buyers, sellers, and solicitors aligned from the start

For full details, see our SmartMove page.

Fairness & Compliance

We’re a proud member of The Property Ombudsman (TPO) and follow their Code of Practice.

We operate in accordance with relevant legislation, including:

Consumer protection and fair trading
Anti-Money Laundering (AML) regulations
Data protection (UK GDPR)
Emerging home-buying standards for upfront information and digital verification

We also use DocuSign® for secure signatures and document sharing, supporting secure, encrypted document handling in line with data protection requirements.

Our aim is simple: to keep terms fair, transparent, and easy to understand for everyone involved.

Questions or Concerns?

We’re real people - and we’re here to help.

If something doesn’t feel right, just get in touch.

Detailed terms are provided when you engage our services.

This page provides a summary only. Full details on fees, costs, and responsibilities are set out in our formal Terms of Business.