Legal Terms

At House of Hilbre, we believe in clear, fair terms from the start. Here’s what you can expect when working with us - whether you’re selling your home, buying your next one, or both.

For Sellers

• Transparent fees - agreed upfront, no hidden charges
• No sale, no fee - unless otherwise stated in writing
• 14-day cooling-off period - with the option to start sooner
• Sole, joint or multi-agency agreements - your choice
• Optional SmartMove™ by House of Hilbre - to speed things up and reduce risk

We’ll explain everything clearly before you sign. Our formal agreement covers the full details.

For Buyers

• Honest, up-to-date listings
• No pressure, just guidance
• Offer handling with transparency
• ID and fund checks as required by law
• Support through to completion

We’re here to help you move forward with confidence and clarity.

Optional: SmartMove™ Add-on

Our optional SmartMove™ service offers:
✅ Pre-agreed timelines
✅ Mutual Heads of Terms
✅ Optional reservation agreement
✅ No gazumping/gazundering pledge
✅ Seller info pack (upfront)

Ask us if you’d like to include SmartMove™ in your move.

Fairness & Compliance

We’re a proud member of The Property Ombudsman (TPO) and follow their Code of Practice. We comply with all relevant legislation including consumer rights, anti–money laundering, and data protection.

Questions or Concerns?

We’re real people - and we’re here to help.
If something doesn’t feel right, just get in touch at info@houseofhilbre.co.uk or see our Complaints Procedure.

✅ Detailed terms are provided when you engage our services. This page is for general guidance only.
© House of Hilbre Ltd. All rights reserved.