Our structured process (SmartMove) at a glance
- 📄 Documents prepared early
🤝 Buyers, sellers & solicitors aligned
⏱️ Timelines clarified and expectations shared
✅ Clear steps, fewer delays
🌿 A calmer, more confident move
Do all your clients follow this process?
Yes. Every sale and purchase we handle follows this structured approach.
It’s what keeps our clients one step ahead, with fewer surprises and less stress.
We’ll always adapt the details to suit your circumstances - but SmartMove is at the heart of how we work - and already meets the UK’s new home-buying standards for upfront information and transparency.
Does it cost extra?
There are no hidden costs. Essentials such as ID and AML checks, and preparation of the Seller Information Pack, form part of our SmartMove process and are coordinated from the outset, in line with our Terms of Business.
Other items such as EPCs, searches, or surveys involve third-party costs, which are always explained clearly and agreed in advance.
Surveys aren’t mandatory under the new standards, but they can add reassurance and reduce late-stage surprises. If chosen, they can be shared with buyers for information, readdressed in their name, or licensed by agreement.
We’ll always explain options clearly and, if you choose to proceed, coordinate arrangements at transparent local rates under our Terms of Business.
Can I join mid-process?
Yes. If you’re already part-way through a sale or purchase, we can still bring our structured process into play - aligning solicitors and reducing further delays.
If your move takes longer than expected, we’ll keep you updated, manage expectations, and work with solicitors to minimise unnecessary hold-ups.
Do I need to use your solicitor?
No - you're welcome to choose your own.
We recommend local solicitors who know our process and work proactively with SmartMove, but the choice is always yours.
What if the other side isn’t prepared?
Because our sellers follow this approach from the start, buyers benefit from upfront documents and clearer timelines - a key part of the new national standards.
For buyers, this means less risk of surprises or fall-throughs and a more joined-up experience from offer to completion.
What’s in a Seller Information Pack?
Prepared early as part of our process, it typically includes:
- Title information and tenure details
- TA6 (Property Information Form)
- TA10 (Fittings & Contents Form)
- Leasehold or warranty documents (if relevant)
- Planning permissions or certificates
- EPC and key property details (as required by law)
It’s a key part of getting sale-ready and helps buyers make confident, informed decisions sooner.
This is coordinated from the outset as part of our SmartMove process, in line with our Terms of Business, ensuring compliance with the new home-buying standards.
What’s your Offer-Ready Policy?
We don’t automatically remove a property from the market the moment an offer is made.
Instead, we confirm key details - such as proof of funds, solicitor plans, and timeline - so sellers can make confident, informed decisions.
Once an offer is in, we share it promptly, manage communication clearly, and keep everyone in the loop.
This approach already mirrors the Government’s move toward early verification and transparent offers, helping reduce crossed wires, fall-throughs, and rushed decisions.
Will this speed things up?
That’s the aim. While no two moves are the same, our structured approach - built around SmartMove - helps avoid unnecessary delays and makes the journey feel more manageable for both sides.
Still have questions?
Where are you based?
We’re based in South Wirral - West Kirby and surrounding areas.
We don’t have a high street office (yet) - we meet by appointment at your home or somewhere local, so you get our full attention.
Do you work with landlords or tenants
Yes - through a trusted local partner.
We offer lease-to-own and flexible rent-to-own pathways with a people-first approach.
Didn’t find your question here?
We’d love to help - whether you’re just browsing, actively searching, or ready to sell.