Our structured process (SmartMove) at a glance
- Documents prepared early
- Buyers, sellers & solicitors aligned
- Timelines clarified and expectations shared
- Clear steps throughout
- A calmer, more confident move
Do all your clients follow this process?
Yes. SmartMove forms the foundation of how we work.
For sellers, preparation and key documents are organised from the outset.
For buyers, we confirm essential details early so expectations are clear on both sides.
Every move is different, but the principles of preparation, alignment, and clear communication always apply.
Does it cost extra?
There are no hidden costs. Essentials such as ID and AML checks, and preparation of the Seller Information Pack, form part of our SmartMove process and are coordinated from the outset, in line with our Terms of Business.
Other items such as EPCs, searches, or surveys involve third-party costs, which are always explained clearly and agreed in advance.
Surveys aren’t mandatory, but they can provide additional clarity where helpful. If chosen, they can be shared with buyers for information, readdressed in their name, or licensed by agreement.
We’ll always explain options clearly and, if you choose to proceed, coordinate arrangements at transparent local rates under our Terms of Business.
Can I join mid-process?
Yes. If you’re already part-way through a sale or purchase, we can still bring our structured process into play - aligning solicitors and helping bring structure and clarity.
If your move takes longer than expected, we’ll keep you updated, manage expectations, and work with solicitors to keep things moving steadily.
Do I need to use your solicitor?
No - you're welcome to choose your own.
We recommend local solicitors who know our process and work proactively with SmartMove, but the choice is always yours.
What if the other side isn’t prepared?
Because our clients prepare early through SmartMove, expectations and documentation are clearer from the outset.
If the other side hasn’t taken the same approach, we help coordinate communication and bring structure where needed keeping the process steady and aligned from offer through to completion.
What’s in a Seller Information Pack?
Prepared early as part of our process, it typically includes:
- Title information and tenure details
- TA6 (Property Information Form)
- TA10 (Fittings & Contents Form)
- Leasehold or warranty documents (if relevant)
- Planning permissions or certificates
- EPC and key property details (as required by law)
It’s a key part of getting sale-ready and helps buyers make confident, informed decisions sooner.
This is coordinated from the outset as part of our SmartMove process, in line with our Terms of Business, coordinated from the outset as part of our structured process.
What’s your Offer-Ready Policy?
We don’t automatically remove a property from the market the moment an offer is made.
Instead, we confirm key details - such as proof of funds, solicitor plans, and timeline - so sellers can make confident, informed decisions.
Once an offer is in, we share it promptly, manage communication clearly, and keep everyone in the loop.
This approach focuses on early verification and clear communication, helping everyone make well-informed decisions from the outset.
Will this speed things up?
That’s the aim. While no two moves are the same, our structured approach - built around SmartMove - is designed to maintain momentum wherever possible.
Still have questions?
Where are you based?
We’re based in South Wirral - West Kirby and surrounding areas.
We don’t have a high street office (yet) - we meet by appointment at your home or somewhere local, so you get our full attention.
Do you work with landlords or tenants
Yes - through a trusted local partner.
We offer lease-to-own and flexible rent-to-own pathways with a people-first approach.
Didn’t find your question here?
We’re here to help - whether you’re just browsing, actively searching, or ready to sell.